Service Advisory

UPDATE:

June 3, 2020

Partial office operations has resumed. Orders from March and April are either ready for shipping or in their final stages of production. We’ll be sending emails regarding shipping to those whose orders are ready for shipping. Please check your inbox (or spam folder).

We’ll soon be working on the May and June orders. As we are still on skeleton workforce, wait time for these orders from submission of photos and payment to order being ready for shipping is about 5-6 weeks. Rush service remains suspended.

Thank you for your patience, and keep safe always.

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April 13, 2020

We are still accepting orders but with the extension of the community quarantine, please expect delays in order production and delivery.

If you completed order payment and photo submission on or before March 22, your order will be shipped within 1-2 weeks after community quarantine is lifted in Quezon City, Metro Manila.

If you ordered from March 23 onwards, your order will be shipped between 2-4 weeks after ECQ ends.

Rush service is still suspended.

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March 14, 2020

In light of recent events, we are suspending our rush service indefinitely. We are still accepting non-rush orders but the 3-week production time will become 4 weeks as we maintain a work from home and skeletal workforce policy.

As for shipping, we cannot guarantee items will arrive on time as our partner couriers have expressed that there may be delays and disruptions in service.

Thank you and please stay safe, everyone! We can hurdle this and make better memories in the future.