Frequently Asked Questions (FAQs)

Please see our How to Order guide.

We accept BPI deposit/fund transfer, GCash, Maya, PayPal and credit card (via PayPal). 

Yes, please submit photos within a year of purchasing your book. We forfeit orders that aren’t completed within a year. If you could send your photos within a month that would be awesome. Wouldn’t you like to enjoy your Fotogra Book right away?

We accept JPG, HEIC or PNG files only. 

For good quality prints, please submit photos that have at least a 600 pixels by 600 pixels at 72 dpi resolution for the 2×2 and 5×5 books and at least 1200 pixels by 1200 pixels at 72 dpi resolution for the 8×8 books. Submission of higher resolution photos are encouraged. 

We print 1 image per page. So for a 60-page book, you may send 60 images plus 1 for the cover. An image can be just a single photo or a collage. If you wish to include more photos, either add more pages or do collages.

We can print a minimum of 20 pages. It costs the same as a 60-page book.

We have layout service if you want us to do the collage for you. It includes basic processing of the photos. You may send photos up to 3x the number of book pages. For more details, click here.

You can send photos via your computer, tablet or phone. Either upload directly to our server or use a cloud sharing platform like Dropbox or Google Drive and share with us the link. Either way, use our Submit Photos form to do so.

Below is a screenshot of how it should be when uploading files directly to our server via a computer. You have to wait until all files have been attached (you can see the progress bar beside each file). The X mark before the file means that it has already been attached to the form and can be unattached if you changed your mind (hence the X mark). After all files have been attached (all have X marks), you can then submit the form.

Our upload form unfortunately renames images sent from mobile devices as “image.jpg”. It may get kinda confusing to see 60+ image.jpg files being attached and not knowing which is which. If you wish to have more control of the sequence, it would be best to transfer the images to a computer and rename the images first or just use Dropbox so you can rename the files in the app.

If you saw the “Thank You” message after submitting the Submit Photos form, then we got your photo set submission.

You will also get an email immediately upon form submission with the details of your photo set. We will get in touch with you in case there is a problem with the files you sent. Sometimes, the email goes to a different folder instead of your inbox, so just search for Fotogra Books in your email.

Yes you may, but Facebook renames the photos you upload to your account, so if we print the photos from your album, they would be in random order. 

Also, most of the time, Facebook photos are only printable into 2x2s or 5x5s.